Support Plans
Our Basic, Standard, and Premium support plans are meticulously crafted to provide varying levels of service, ensuring alignment with your organization's requirements and policies.
Support Plans
Basic
Availability
- Business hours
- 9 AM - 5 PM, Monday - Friday
Response Time
Support Channels
Inclusions
- Access to knowledge base and documentation
- Basic troubleshooting and issue resolution
- Software updates and patches
Price (Per User Per Month)
Standard
Availability
- Extended business hours
- 7 AM - 7 PM, Monday - Saturday
Response Time
Support Channels
- Email
- Online Ticketing
- Phone
Inclusions
- All benefits of Basic Support Plan
- Priority issue resolution
- Dedicated support representative
- Regular health checks and optimizations
Price (Per User Per Month)
Premium
Availability
Response Time
Support Channels
- Email
- Online Ticketing
- Phone
- Chat
Inclusions
- All benefits of Standard Support Plan
- VIP priority issue resolution
- Direct access to a dedicated senior support representative
- Proactive monitoring and alerts
- Direct access to a dedicated senior support representative
- Customized software enhancements and updates based on user feedback
- Integration services
- Assistance with integrating with other third-party tools and systems
- Regular updates and maintenance of integrations
- Troubleshooting and support for integration-related issues
Price (Per User Per Month)