Support Plans


Our Basic, Standard, and Premium support plans are meticulously crafted to provide varying levels of service, ensuring alignment with your organization's requirements and policies.

Support Plans

Basic

Availability

  • Business hours
  • 9 AM - 5 PM, Monday - Friday

Response Time

  • Within 1 day

Support Channels

  • Email
  • Online Ticketing

Inclusions

  • Access to knowledge base and documentation
  • Basic troubleshooting and issue resolution
  • Software updates and patches

Price (Per User Per Month)

  • $0 USD (No Cost Option)

Standard

Availability

  • Extended business hours
  • 7 AM - 7 PM, Monday - Saturday

Response Time

  • Within 8 hours

Support Channels

  • Email
  • Online Ticketing
  • Phone

Inclusions

  • All benefits of Basic Support Plan
  • Priority issue resolution
  • Dedicated support representative
  • Regular health checks and optimizations

Price (Per User Per Month)

  • $20 USD

Premium

Availability

  • 24/7

Response Time

  • Within 2 Hours

Support Channels

  • Email
  • Online Ticketing
  • Phone
  • Chat

Inclusions

  • All benefits of Standard Support Plan
  • VIP priority issue resolution
  • Direct access to a dedicated senior support representative
  • Proactive monitoring and alerts
  • Direct access to a dedicated senior support representative
  • Customized software enhancements and updates based on user feedback
  • Integration services
    • Assistance with integrating with other third-party tools and systems
    • Regular updates and maintenance of integrations
    • Troubleshooting and support for integration-related issues

Price (Per User Per Month)

  • $50 USD