Minerva Data: Terms of Service & Legal Policies

Effective Date: 17 April 2024

1. Introduction

Welcome to Minerva Data. This agreement covers your use of our cloud-based healthcare solutions, including our Electronic Medical Record (EMR), Hospital Information Software (HIS), Radiology Information Software (RIS), Laboratory Information Software (LIS), and Dental Practice Software.

We believe in transparency. We have written these terms in plain English so you know exactly how we protect your data and what to expect from our partnership.

2. Your Software Licence

When you use Minerva Data, we grant you a secure, non-exclusive right to use our software for your internal business operations. While we retain ownership of the software and its design, it is built to serve your clinic's needs.

To keep the platform secure and operating smoothly for everyone, you may not modify, reverse-engineer, copy, or resell the software.

3. Privacy & Data Security

Your data's security is our top priority. By using our services, you agree to our Privacy Policy.

• Security First: We use robust, modern security measures to protect against cyber threats and unauthorised access. We do not store your payment card details.
• Your Data Stays Yours: We never sell your information. We will only disclose data if legally required, and we will always try to notify you first unless the law prevents us.
• Breach Protocol: In the unlikely event of a data breach, we will notify you immediately and take swift action to resolve it.

4. Usage, Fees, and Payments

• Free Base Tier: Enjoy your first 50GB of service usage (including storage, uploads, and downloads) completely free of charge.
• Extra Capacity: If you need more space, we automatically add 100GB blocks for USD $5.00 per month. We will always alert you before you hit your limit and when fees are applied.
• Payment Policy: Please pay invoices by their due date. All sales are final and non-refundable.
• Overdue Accounts: If an invoice is missed, your service will be paused for 30 days. You will not be able to upload new files, but you will always have free access to export your existing data at no cost. If the balance remains unpaid after 30 days, the account may be closed.

5. Your Responsibilities

• Account Safety: Keep your login details secure and deactivate any old or dormant accounts to prevent vulnerabilities.
• Professional Use: Our tools support trained medical professionals; they do not replace clinical judgement. Proper training is essential for patient safety.
• Backups: While we run regular system backups, we highly recommend performing your own routine data exports for ultimate peace of mind.

6. Service Scope, SLAs & Custom Agreements

• Standardised Service: Our software covers a broad range of healthcare needs, but as a cloud service, it may not perfectly match every highly customised workflow.
• Uptime: We strive for continuous availability. If we need to perform maintenance that causes downtime, we will give you plenty of notice.
• Support: Unless you have purchased an upgraded support tier, our standard Basic Support package applies.
• Custom Agreements & SLAs: Minerva Data reserves the right to enter into tailored commercial contracts or specific Service Level Agreements (SLAs) with clients. Where a separate, executed written agreement or SLA exists, its specific terms will supersede these general Terms of Service in the event of any conflict or inconsistency.

7. Liability & Disclaimers

To the extent permitted by law, our services are provided "as is". Minerva Data is not liable for issues resulting from user errors, unauthorised system use, or misunderstandings about the software's features.

8. Dispute Resolution

These terms are governed by the laws of Australia. Any disputes will be resolved calmly and professionally through arbitration under Australian law.

9. Contact Us

By using Minerva Data, you agree to these terms. If you have any questions, feedback, or need clarification, our team is always here to help.

Reach out at: https://minervadata.com/website/en/contact