Electronic Medical Record (EMR) Pricing
Discover Minerva Data's flexible pricing plans for cloud-based healthcare solutions—including EMR, HIS, RIS, and LIS
Support Plans
Our Basic, Standard, and Premium support plans are meticulously crafted to provide varying levels of service, ensuring alignment with your organisation's requirements and policies.
Basic
Availability
- Business hours
- 9 AM - 5 PM, Monday - Friday
Response Time
Support Channels
Inclusions
- Access to knowledge base and documentation
- Basic troubleshooting and issue resolution
- Software updates and patches
Price (Per User Per Month)
Standard
Availability
- Extended business hours
- 7 AM - 7 PM, Monday - Saturday
Response Time
Support Channels
- Email
- Online Ticketing
- Phone
Inclusions
- All benefits of Basic Support Plan
- Priority issue resolution
- Dedicated support representative
- Regular health checks and optimisations
Price (Per User Per Month)
Premium
Availability
- Around-the-Clock Support (24/7)
Response Time
Support Channels
- Email
- Online Ticketing
- Phone
- Chat
Inclusions
- All benefits of Standard Support Plan
- VIP priority issue resolution
- Proactive monitoring and alerts
- Direct access to a dedicated senior support representative
- Customised software enhancements and updates based on user feedback
- Integration services
- Assistance with integrating with other third-party tools and systems
- Regular updates and maintenance of integrations
- Troubleshooting and support for integration-related issues
Price (Per User Per Month)