Complaint

Clinical Complaints

This module allows you to manage the standardized list of medical symptoms or issues (complaints) that patients report when they arrive at your facility. By organizing complaints into categories and setting default urgency levels, you help triage nurses and doctors quickly and accurately assess patient needs.

When Do I Use This?

• When configuring the system for triage nurses to use during patient check-in.
• When adding a new standardized medical symptom (like "Chest Pain" or "Fever") to your hospital's system.
• When organizing medical symptoms into broader groups (like "Cardiovascular" or "Trauma") to make them easier to find.
• When setting up automatic safety rules, such as restricting pregnancy-related complaints to female patients.

How To Use

Creating a Complaint Category

Categories group similar symptoms together, making them easier for staff to find on the screen.

1. Go to the Categories section in the Complaints module.
2. Click + New.
3. Enter the Name (e.g., "Cardiovascular System").
4. Assign a Color to help staff visually identify the category.
5. Click Save.

Creating a New Clinical Complaint

1. Go to the Complaints section.
2. Click + New.
3. Enter the Name of the symptom (e.g., "Chest Pain").
4. Select the appropriate Category.
5. Set the Default Acuity (urgency level) from 1 to 5.
6. Specify if the complaint is Sex Specific (e.g., Male, Female, or Both).
7. Click Save.

Field Descriptions

Complaint Fields

Category Fields